TERMS & CONDITIONS

Services Not Included

Unless specifically requested and approved in advance, our standard cleaning services do not include:

• • Making beds
  • Washing dishes
  • Laundry services
  • Heavy clutter or hazardous material removal

Additional services may be available upon request and may involve extra charges.

Estimates & Pricing

To request a quote, please contact us through our Contact Page, by phone, or by email. Pricing is based on several factors including:

• • Property size and condition
  • Frequency of cleaning
  • Presence of pets or children
  • Flooring type and furniture layout
  • Level of dirt, clutter, or buildup

All quotes provided are estimates and may vary depending on the actual condition of the property.

Cleaning Duration & Team Size

Most cleaning appointments are completed by a team of professional cleaners. The total cleaning time is based on combined labor hours. Using multiple cleaners allows us to complete jobs more efficiently while maintaining high cleaning standards.

Changes to Cleaning Requests

If you would like to add, remove, or change cleaning tasks, please contact our office before your appointment. Additional tasks requested during the service may not always be accommodated due to scheduling commitments.

Scheduling & Emergency Cleaning

We recommend booking in advance to secure your preferred date and time. However, same-day or short-notice cleaning may be available depending on scheduling.

We provide residential and commercial cleaning services during weekdays, evenings, and weekends. Weekend and emergency cleaning services may involve additional charges.

Cancellations & Property Access

We understand that plans can change. If you need to cancel or reschedule your appointment, we kindly request at least 1 hour notice.

Clients are responsible for ensuring access to the property at the scheduled appointment time through keys, door codes, or someone being present. Failure to provide access may be treated as a cancellation.

Repeated last-minute cancellations or no-shows may result in refusal of future service.

Payment Terms

Payment is due within 3 business days after completion of the cleaning service unless otherwise agreed.

We accept:

• • Cash
  • Cheque
  • Interac e-Transfer
  • Credit Card / Online Payment

Invoices may be provided electronically after the service is completed.

Tips & Gratuities

Tipping is completely optional but always appreciated. Any tips given directly to cleaners remain with the cleaning professionals who performed the service.

Contact Information

Fresh and Green Cleaning
+1 (204) 290-9394
hello@freshandgreencleaning.com